News and discussion of consumer affairs
now playing
29/06/2023
Fast-bred Chickens, Youth Hostel Closures, Private Schools
Should we be breeding chickens to produce as much meat as possible in the fastest time?
Call You & Yours: Have you been part of a data breach? What happened?
Driving tests: How bots take the slots
Driving tests: how bots take the slots.
Gap Finders - Isabella West from Hirestreet
The young female entrepreneur with an alternative to wearing a fashion outfit just once.
Rail Ticket Offices; Gym Market and University Marking Ban
Could increased competition to sell digital tickets really boost rail passenger numbers?
Call You and Yours: Mortgages are at a 15-year peak - how's it impacting you?
Water bosses questioned, school uniform costs and plant-based meat
Water bosses questioned, school uniform costs and plant-based meat.
Cris Miller from Viagogo
An extended interview with the boss of the controversial tickets resale company, Viagogo.
Student living costs; Taylor Swift tickets; Saving cinema
With student accommodation prices rising, students are working to keep up with costs.
18/07/2023
News and discussion of consumer affairs.
Subscription traps; Rising rents; Barmy Army membership
A government Bill to prevent unwanted automatic subscriptions faces a business backlash
Gap Finders - Richer Sounds founder Julian Richer
Gap Finders - Richer Sounds founder Julian Richer.
Holiday fires, Ocado, DINKYs,
We hear from holidaymakers trying to fly back home from Rhodes following the wildfires.
Call You and Yours: What's your experience of holidays this year?
Call You and Yours - what's your experience of holidays this year?
Organic chicken, Electric cars, Modular homes
New figures show a large drop in sales of organic foods - particularly chicken.
Gap Finders: Nick Johnson and Jenny Thompson
Rail ticket offices, Will warning, Rental homes' energy efficiency
MPs travel watchdog warns rail companies over ticket office plan.
Call You and Yours: How will plans to close rail ticket offices affect you?
Negative budgets, Rural GPs, Childminder troubles
The worrying trend of people unable to balance their budgets despite making cutbacks.
Gap Finders: Lucy & Yak's, Lucy Greenwood and Chris Renwick
We meet the couple behind Lucy & Yak and their colourful dungarees.
Selling Houses; Sweet Shops; Kitchens
Selling houses, sweet shops and kitchens.
Call You & Yours: How do you make your clothes last longer?
Underage cosmetic fillers; Energy refunds; Carry on cruising?
The cosmetic treatments still being offered to under-18s despite changes to the law.
Gap Finders: Anna Brailsford from Code First: Girls
The woman on a mission to close the gender gap in tech.
What went wrong at Wilko?
Wilko, plastics ban and Covid graduates
Call You and Yours: What's your experience of installing solar panels and heat pumps?
Facebook Marketplace; Student living costs; Skip Intro
The scammers targeting people selling goods on Facebook Marketplace.
Gap Finders: Tom Raviv from Milliways
We meet the man behind Milliways - the super natural gum company.
Potholes, Airport Parking and Property Service Charges
With poor weather and declining roads quality, could it be a bumper year for potholes?
Call You & Yours: What impact are low emission zones having on you?
Energy Price cap, Sugar Inflation, Mortgage Pressures
The new energy price cap. The impact of sugar inflation. The homeowners forced to sell up.
Gap Finders: Toby McCartney from MacRebur
This week's Gap Finder is Toby McCartney, Co-founder and Chief Executive of MacRebur.
Fire Safety Forms, Perfume Dupes and Home Water Horror
The flat owners trapped when block owners fail to produce a fire safety certificate.
Call You & Yours: How confident at recycling are you?
BT Digital Voice, Minimalist Travel, Nights Out
Complaints about BT Digital Voice. The latest travel hack. Cutting back on nights out.
Gap Finders: Phil Hutcheon from Dice
We meet a man on a self-proclaimed mission to change how we buy gig tickets for good.
Ulez compliant cars, Getting Rid of Bankbooks and Pizza
If you have a car that isn't Ulez compliant, what are your options?
Call You and Yours: What's your experience of vaping?
What's your experience of vaping for good and bad?
Student Rental Deposits, Trainers, BT Digital Voice
Students struggle with rental deposits. The market for trainers. BT Digital Voice woes.
Gap Finders: Sandrine Zhang Ferron from Vinterior.
UK Holidays, Wilko and Octopus buys Shell
UK holidays, Wilko and Octopus buys Shell.
Call You and Yours: The cost of vets.
The government is probing vets' charges. Call You & Yours wants to know what you think.
Wilko, Compostable waste at home, Collectables
How compostable is compostable packaging?
Gap Finders - Howard Carter from Incognito
Today's Gap Finder is Howard Carter from Incognito.
Section 21 Rise, Premium Halal Burger Bars and Driverless Cars
What's behind the near record rise in no-fault evictions?
Call You and Yours: How well does your high street work for you?
Gym Locker Theft; Weird Paints; Rental Market
Gym goers share experiences of locker theft - plus weird paints and why we love them.
Gap Finders: Mikkel Grene from Søstrene Grene
Probate Delays, Bus Regulation and Fresh Food Deserts
It is taking twice as long to get a grant of probate compared to last year. Why is that?
Call You and Yours: Have your food shopping habits changed?
Have your food shopping habits changed?
Companies House Fraud; Eco Shopping; Car Boots
One of the most extreme cases of Companies House Fraud You and Yours has ever investigated
Gap Finders: Tom Gozney from Gozney
Tom tells us how digging a hole in his garden revealed a gap in the pizza oven market.
Unclaimed Benefits, Staging Homes and Retail Parks
The charity awareness campaign taking aim at unclaimed benefits worth £19bn.
Call You and Yours: Will public transport get you out the car?
Is public transport good enough to get you out the car?
04/10/2023
Gap Finders: Oliver Montague from Swytch, the electric bike conversion kit
Gap Finders: Oliver Montague from Swytch, the electric bike conversion kit.
Temu Data Sharing, Paying with Cash, HS2 Cancellation
Temu data sharing warning. The rise in cash payments. HS2 cancellation in the north.
Call You & Yours: Private health care
We'd like to know if you've paid for private health care.
Facebook Car Scams; NFT Crash; Pension Withdrawals
Lifting the lid on Facebook Marketplace fake car ads.
Gap Finders: Marjorie Hayward who's combatting loneliness
This week's Gap Finder is Marjorie Hayward the founder of charities that combat loneliness
Supermarket Loyalty Cards, Killer Cows and ADHD Medicine Shortages
Are supermarkets using loyalty card discounts to hide price rises?
Call You & Yours: How are you going to pay your energy bills this winter?
Scam a Scammer; Affordable Art; Scrappage Scheme
The woman who played the scammers at their own game.
Gap Finders - Mariella Satow from Sign Up Captions
Meet the uni student who brought sign language to Disney + and Netflix for the first time.
Scam Season: Heat Pumps and Travel Insurance
In our series on scams this week we examine what's known as The Spell.
Call You and Yours: Have you ever been put under the spell of someone trying to scam you?
Scam Season, Smart Meters and Customer Service
We find out what it takes to break the psychological spell scammers cast on their victims.
Under the Spell
Under the spell of criminals. How a couple lied to banks trying to protect them from fraud
First-time Buyers, Safe Hands Investigation and Garden 'Pub-sheds'
As first-time buyer woes mount up, is home owning just for elites?
Call You and Yours - Christmas Spending
Call You and Yours - covering the cost of Christmas?
Ticket Office U-turns, Estate Agents, and Electric Cars
What does the U-turn on the planned closure of rail ticket offices mean for passengers?
Gap Finders - Layla Sargent from The Seam
Winifred Robinson hears from Layla Sargent, founder of The Seam, an online repair service.
Student landlords; NS& I woes; Holiday trends
The race to find student digs as more landlords sell up because of high mortgage rates.
Call You and Yours: NHS Waiting Lists
How are NHS waiting lists affecting you and your family?
Stolen House, Banking Hubs and Coffee
What's happened to the banking hubs planned to plug the gap left by bank branch closures
Gap Finders: Ed Perry and Rosie Brown from COOK
Today's Gap Finders are Ed Perry and Rosie Brown from COOK.
Shop workers, M&S, Drip pricing
A charity representing shop workers say half of staff feel unsafe. We find out why.
Call You and Yours: Private Parking Firms
On today's phone-in we're asking what's your experience of private parking firms?
Stealing Fuel, Advent Calendars, Black Friday Tactics
Why independent stores are banking on Advent calendars this Christmas.
Gap Finders: Kate Stewart
Today's Gap Finder is Kate Stewart, an entrepreneur from Liverpool.
Full Fibre Broadband, Standing Charges and Stolen Houses
We find out why getting the fastest broadband can be an excruciatingly slow process.
Call You and Yours: Black Friday
Is it worth shopping in the Black Friday Sales?
High Street Struggles, Giving Tuesday and Meat Substitutes
Sales have dived at the world's largest meat-substitute makers, has fake meat had its day?
Gap Finders: Sach Kukadia from luxury jewellery brand 7879
Today's Gap Finders is Sach Kukadia from luxury jewellery brand 7879.
Leasehold Reform, Luxury Brands and Parcel Deliveries
Michael Gove is reforming leasehold. Will it be enough?
Call You and Yours: Housing Market
What's your experience of the property market like right now?
Charity Shop Sales, Using a Lasting Power of Attorney and Christmas Wine
Charity shops say they are losing out to booming online second-hand clothes websites.
Gap Finders: Thomas Gibson from Noted Aromas
Today's Gap Finder is Thomas Gibson the founder of Noted Aromas.
Rent Trap; Fake Banking App Scam; Theatre Behaviour
New fake bank app scam warning.
Call You and Yours: Smart Meters
How are you getting on with your smart meter?
Ofgem, Student Accommodation and Gaming
We meet one of the energy regulator’s bosses, Tim Jarvis.
Gap Finders: Amber Probyn and Hazel McShane from Peequal
Baby Banks; Gazundering; Used Cars
Increasing demand for baby banks.
Call You and Yours: It's an Online World
How are you coping in an increasingly online world?
Private medical cannabis clinics, Pet Christmas presents, Size of cars
The number of people turning to private medical cannabis prescriptions is increasing.
Gap Finders: Zip World co-founder Sean Taylor
BNPL, Police scam puppet, Foraging for Christmas
Debt charities concern over Christmas buy now pay later spending.
Call You and Yours: Christmas decorations
Call You and Yours: How are you getting your home ready for Christmas?
Christmas Coaches, Million Dollar Lover and the Rise of Craft
The coach companies cashing on rail misery this Christmas.