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The complete automated and human customer service solution

Our company

Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.

That's why we're here. Customer service and support teams at more than 25,000 businesses use Intercom's complete customer service solution every day to drive faster growth through better relationships.

Heading is Required
  • 25k+

    paying customers

  • 2011

    Founded

  • 7x

    Forbes Cloud 100 Honoree

Our offices

  1. San Francisco

    55 2nd Street, 4th Floor,
    San Francisco, CA 94105

  2. London

    9th Floor, The Warehouse, 211 Old St, London EC1V 9NR, United Kingdom

  3. Chicago

    1330 W. Fulton Market, Suite 750,
    Chicago, IL 60607

  4. Dublin

    3rd Floor, Stephens Ct., 18-21 St. Stephen’s Green,
    Dublin 2

  5. Sydney

    285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor
    Sydney

Press Highlights

  • G2 - Top 100 badge
  • G2 - Summer Leader
  • Users Love Us badge
  • TrustRadius - Most Loved badge
  • TrustRadius - Top Rated badge

Our leadership

  • Eoghan McCabe Portrait

    Eoghan McCabe, CEO and Chairman of the Board

    Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.
    Read Eoghan's full bio
  • Des Traynor Portrait

    Des Traynor, Chief Strategy Officer & Co-founder

    Des leads R&D, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.
    Read Des's full bio
  • Paul Adams Portrait

    Paul Adams, Chief Product Officer

    Paul is Intercom’s Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He previously held leadership, product and design roles at Facebook, Google and Dyson.
    Read Paul's full bio
  • Archana Agrawal portrait

    Archana Agrawal, President

    Archana leads Intercom’s go-to-market teams, including Sales, Marketing, Success, and Support. She previously held marketing leadership roles at Airtable and Atlassian, most recently as CMO at Airtable.
    Read Archana's full bio
  • Lauren Cullen portrait

    Lauren Cullen, Global VP of People

    Lauren is the Global VP of People at Intercom, leading the People Operations, Total Rewards, People Programs, Business Partners, Recruitment, and Real Estate and Workplace teams. She previously held HR roles at Twitter and Google.
    Read Lauren's full bio
  • Darragh Curran Portrait

    Darragh Curran, Chief Technology Officer

    Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
    Read Darragh's full bio
  • Dan Griggs, Chief Financial Officer

    Dan Griggs, Chief Financial Officer

    Dan leads Intercom’s Finance, Accounting, Business Ops, and Analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.
    Read Dan's full bio
  • Ciaran Lee Portrait

    Ciaran Lee, Chief Engineer and Co-founder

    Ciaran served as CTO from founding in 2011 until 2021, when he left to pursue other interests. He returned in 2023 as Chief Engineer.
    Read Ciaran's full bio

    • Our board of directors

  • Eoghan McCabe Portrait

    Eoghan McCabe, Chairman

    Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.
    Read Eoghan's full bio
  • Des Traynor Portrait

    Des Traynor

    Des co-founded Intercom and leads the R&D team, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.

  • Cameron Deatsch

    Cameron was the Chief Revenue Officer at Atlassian from 2020 to 2023, where he ran the marketing, sales, and support organizations.
    Read Cameron's full bio

  • Abhijeet Dwivedi

    Abhijeet is the co-founder and CEO of ZeroDown. Previously, he was the COO and CSO at Zenefits and was with McKinsey & Company for seven years.
    Read Abhijeet's full bio
  • Portrait of Ethan Kurzweil

    Ethan Kurzweil

    Ethan is a partner in the Bessemer Venture Partners' San Francisco office and a leading investor in developer platforms and digital consumer tech. He has worked for Dow Jones & Co. and Linden Lab. He joined Bessemer in 2008.
    Read Ethan's full bio
  • Portrait of Eileen Naughton

    Eileen Naughton

    Eileen serves as an advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google’s executive leadership team.
    Read Eileen's full bio

  • Bobby Pinero

    Bobby Pinero is the CEO and Co-Founder of Equals. Bobby was previously the Senior Director of Finance & Analytics at Intercom from October 2013 to March 2021.
    Read Bobby's full bio
    • Our investors