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Good companies ask customers’ opinions. Great companies act on them. Let in-context customer surveys take your business to the next level. From nurture campaigns to onboarding experiences—and much more—Surveys helps you capture and automatically act on valuable customer insights.
Send your customers in-context surveys to collect data on what they’re doing—while they’re doing it—whether that’s on web, mobile, or in your app.
Collect first-party data to enrich individual user profiles so you can give your customers a more personalized experience.
Instantly and automatically put customer insights to work by triggering customer journeys based on collected responses.
The insights are magic. The customer journeys are endless. Product feedback You can use Surveys to ask your customers about their experience with your product—exactly when and where it’s most top of mind. The feedback you get can help you improve in the short term, and plan for the long term by targeting customers for future betas or campaigns.
Onboarding With Surveys, you’ll know what your customers want at the beginning of their journey, so you can help them reach success much faster. Plus, Intercom lets you power top-notch internal workflows that automatically drive business results.
NPS® Intercom makes it easy to create, target, and send NPS surveys with your customers. But the real power comes from the automation behind our platform. Our surveys are easy to take and even easier to follow up on—for instance, you can automatically ask customers for a review. Or, you can have account managers connect with dissatisfied users.
Lead generation Surveys is the tool you need to capture customers’ contact info, preferences, and goals within your product. Learn who your target customer base is, then convert them into valuable, long-term users with personalized engagement, nurture campaigns, and more.
Easy, engaging, and actionable. You’re welcome. Simple and customizable Intercom makes it quick and easy to create surveys that match the look and feel of your brand.
Flexible survey composer
Customizable color, rating scales, and greetings
Branching logic
Detailed reporting Surveys produces detailed results that you can analyze right on our platform. You can layer those results over existing reports for deeper insights, too.
Advanced survey reporting
Mobile survey Intercom also lets you send modern, mobile-friendly surveys designed natively within our platform. Use them to capture customer feedback anytime, anywhere.
Multi-channel capabilities
Surveys lets you reach customers on whatever channel suits them best—whether that’s in-app, mobile, email, or web—for higher response rates overall.
Take advantage of Intercom’s rich customer data platform to identify and segment your target audience.
You can also save survey responses to individual user attributes, enriching your overall customer data for precision-targeted Series, Product Tours, emails, and more.
See Surveys for yourself
In-depth data has endless possibilities. Check out Surveys in action for even more ways to act on customer feedback.
“Since we started using Intercom Surveys, we’re getting 19x more responses than we were before. They’re quicker and easier for customers to complete because they appear in our product and don’t disrupt their flow.”
Anna Diyachenko
Support Manager at Novakid
“Surveys helps us better understand our customers and act on their feedback. We can also build workflows based on those insights, triggering outreach on advocacy opportunities or directly from our sales team.”
Brian Lederman
Head of Sales, Success, and Support at Coda
Start acting on customer insights today with Intercom Surveys