Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.
Darius GrigorjevasHead of Customer Service, Hostinger
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
njooroge@njooroge
The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.
Alex C.Enterprise (>1000 emp.) G2 review
Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.
Jennifer StevensSupport Specialist, Mentimeter
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
accuRx@accuRx
Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.
Gabriel MadureiraVP of GTM Operations, MongoDB
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.
Darius GrigorjevasHead of Customer Service, Hostinger
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
njooroge@njooroge
The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.
Alex C.Enterprise (>1000 emp.) G2 review
Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.
Jennifer StevensSupport Specialist, Mentimeter
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
accuRx@accuRx
Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.
Gabriel MadureiraVP of GTM Operations, MongoDB
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.
Kennen WarmackVP, Global Customer Support, Medallia
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
Drew AdlerAuto, 51-200 emp. Gartner review
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Smartly.io@smartlyio
Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.
Jonas V.Enterprise (>1000 emp.) G2 review
Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian ParkerDirector of Managed Services, TrueCommerce
Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.
Kennen WarmackVP, Global Customer Support, Medallia
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
Drew AdlerAuto, 51-200 emp. Gartner review
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Smartly.io@smartlyio
Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.
Jonas V.Enterprise (>1000 emp.) G2 review
Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian ParkerDirector of Managed Services, TrueCommerce