Deliver customer support where it’s more powerful and effective
Intercom Support uses powerful messaging and automation to show up in-context—in your product, app, or website. A better experience for customers and support teams.
Be there with a powerful Messenger in-context, where it matters
Intercom Messenger works alongside your existing support tools to give customers a choice of self-serve or live support.
AUTOMATED SUPPORT
Automate support and deliver value faster
Reduce your team's workload and deliver immediate value by offering help center articles and answers to common questions in the Messenger. Resolution Bot can automate answers to 33% of common questions.
TICKETS
A ticketing system that treats people like people
Provide personal, in-context resolutions to any type of customer query—from simple to complex—with the only Messenger-first ticketing solution. Plus, it also works with traditional channels like email.
NEXT-GEN SOFTWARE
Happy teams create more loyal customers
Intercom’s powerful Inbox makes it easy to deliver a personal and delightful support experience at scale, while streamlining high-volume workloads.
PERSONALIZED EXPERIENCE
The best support feels personalized, customized, and conversational
Reward customers with support tailored to serve their unique needs with live, first-party insights so every engagement is more efficient and effective.
Statistic
33%
of common questions resolved automatically
68%
faster first-response times compared to email
92%
reported average customer satisfaction
Learn how in-context support can supercharge your business
Trusted by the Fortune 1000 and thousands of leading businesses
Integrate and elevate your tech stack
Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and internal databases — making it a painless upgrade to your capabilities.
Every business is different, but we have everything you need
Tickets
Messenger-first tickets mean you can resolve the most complex queries with the best end-to-end customer support experience.
Help Center articles
Deliver help content to customers with an integrated knowledge base.
Reporting
Track your support team’s impact and discover new ways to manage and improve overall performance.
Omnichannel
Support your customers across all of your channels — email, WhatsApp, Instagram, and more.
Premier Services
Let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.
Security
Customer trust and data security are critical to everything we do at Intercom. We're GDPR, SOC 2, HIPAA compliant — and more.
“We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.”
Oda Skuggedal Wilhelmsen, Nordic Customer Service Manager,