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blank blank blank blank blank Skip to content Intercom Messenger
The most customizable messenger. Ever. Style, layout, content—your choice. Our next-generation messenger is designed to match your brand, while creating meaningful customer interactions, too.
Now you can have a consistent brand experience at every touchpoint. Our next-generation messaging software lets you create an easy, engaging Messenger experience that immerses customers in your brand.
If you think you’ll need a lot of time, tools, and technical support to customize this Messenger, think again. You can make it your own with absolutely no code. It’s fast, flexible, and fully configurable to your needs.
Built for modern customers
Our Messenger helps you deliver faster answers for site visitors and customers, better onboarding experiences for new users, and a deeper connection with your content—across the entire customer journey.
Make every moment in the Messenger count Add the Intercom Messenger to your product, app, or website to build ongoing engagement with your customers and foster long-lasting relationships.
Support your customers with options they’ll love Use our powerful customer messaging and support automation where it’s most effective—in your product, app, or website.
Make life simple for your customers Now all resolutions can begin in the Messenger. Capture every type of customer request—simple or complex—with Messenger-first ticketing.
Let your customers self-serve Since your customers can self-serve right in the Messenger, you don’t have to worry about creating more conversation volume than your support team can handle.
Improve your CSAT Make customer satisfaction easier with a Messenger that’s simple for customers to navigate and helps resolve more questions contextually.
Engage customers when they’re most likely to act Our new Messenger helps you engage customers where they’re most likely to take action—in your product, app, or website.
Announce and drive action Create relevant, always-on announcements shared directly in the Messenger, so customers can effortlessly find and act on your curated content.
Onboard and activate Guide new customers through a smooth onboarding experience with Checklists that assign tasks and goals—directly in the Messenger.
Better visitor connection. Higher customer conversion. Shorten the time between intent and purchase by connecting with visitors when they’re on your website, and most likely to act.
A custom-designed mobile Messenger Customizable navigation options, mobile-only in-app types, and integration options that have your app’s design in mind.
Convert, engage, and support your customers in your product, app, or website.
Match your Messenger to the rest of your brand’s look and feel, for a consistent, trustworthy experience.
Make your Messenger more relevant for customers across every step of their journey.
Design your Messenger to fit all your business, brand, and customer needs.
Move at a speed that keeps up with today’s internet. No annoying lags, just instantly delivered answers.
Reach a wider audience on a communication channel made for how your customers expect to connect with you.
Support customers when and where it works best for them Don’t limit the conversations you can have with your customers. With our omnichannel offering, reach your users wherever they want: email, SMS, WhatsApp, and more.
Intercom’s in-app messaging earns 3–4x more engagement than email
Intercom’s Messenger reduces first-response time by 68%
Article suggestions in the Messenger home screen increase help center engagement by 83%
Make this Messenger yours today