Birmingham New Street

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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  • Accessible Public Telephones

    Located opposite Network Rail Reception on the main concourse

  • Accessible Taxis

    Taxis drop off within the 'drop & go' off the Hill Street entrance.

    The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

    All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

    For more information visit Traintaxi

  • Accessible Ticket Machines

    Staff available to assist where required.

  • Customer Help Points

    Available at Customer Reception and station floorwalkers

  • Height Adjusted Ticket Office Counter

    Floorwalkers are available to assist all customers

  • Impaired Mobility Set Down

    Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

    Alternatively, please contact Passenger Assist of the relevant train operator:

    • West Midlands Railway - 0800 024 8998
    • Avanti West Coast - 0800 0158 123
  • Induction Loop
    Yes
  • National Key Toilets

    Close to Platforms 1A and 12A and Platforms 10 and 11B

  • Ramp For Train Access
    Yes
  • Staff Help Available

    Monday to Sunday – 07:30 to 23:59

    Journey Care assistance is available prior to travel via the relevant Train Operator:

    We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

    However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

  • Step Free Access

    The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

    All platforms have lifts and escalators

  • Wheelchairs Available
    Yes
  • Frequently Asked Questions

    Where is Birmingham New Street station?

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    Travel Advice

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